returns + exchanges

RETURNS

We provide free returns if you are not satisfied with your order and will provide a return label to you at your request. We accept returns on items that are unworn with the tag still attached within 7 days from the date you receive your package. Please email orders@betweenten.com with your order number and we will process it right away. 

 

REFUNDS

As soon as we process the return, you can see the money back into your bank account within 7-10 business days. If you opt for store credit instead, you will see the credit to your account up to 3 business days after we process your return.

 

EXCHANGES

Please email orders@betweenten.com if you need to exchange an item. We will send you a return label, and as soon as the package is trackable, we will ship your exchange out immediately.

 

ORDER CHANGES/CANCELLATIONS

You can email us at orders@betweenten.com and we will get back to as soon as possible. If your order has not yet been shipped, we will try and accommodate your changes best we can.